Backlog support
How can we help?
Backlog is still in private development. If something is not working as expected, email support and include enough context to reproduce it.
Email support
Please include your device model, iOS version, Backlog version, what you expected, and what happened. Screenshots are helpful when they do not reveal private information.
Keep credentials private
Never email a private-feed URL, feed username or password, backup password, Apple Account password, or verification code. A redacted description of the problem is enough to begin troubleshooting.
Useful to know
- Backlog does not require a separate Backlog account.
- Pull down at the top of a podcast page to request a fresh copy of its RSS feed.
- Downloaded audio is device-specific and does not transfer through iCloud.
- Library exports and encrypted backups are available for data portability; keep backup passwords somewhere safe.
Privacy and terms
Read the Privacy Policy and Terms of Use.